Brand specific size guides or product specific sizing and fit information can be found on each product page. Still don’t see what you’re looking for or need extra guidance on sizing and fit? We are here to help. Reach out to us at support@hellobluebyrd.com.

Please direct all customer service or product related questions for products listed or bought on Hello Bluebyrd to support@hellobluebyrd.com.

We are so excited to share more about the incredible brands available on our site. You can find our brand directory here where we have a page dedicated to telling each brand’s story and more about their values. You also can find more information about each brand in the dropdown menus on the product pages.

We carefully curate the best, purpose-driven baby and kids’ brands so you can feel good about the brands you are supporting. Each of the brands on our site meets one or more of our values you can shop by. You can check out a full list of the values and their criteria here.

While we are unable to offer gift wrapping at this time, you can absolutely add a gift note to your order! On the cart page at checkout, you will have the option to indicate that your order is a gift. You then will have the opportunity to enter the recipient’s contact information, shipping details, and your personalized gift note.

We offer digital gift cards. Our gift cards never expire, but cannot be returned and are not eligible for a discount. Gift cards should be treated like cash.

Hello Bluebyrd is a marketplace of several brands both large and small. When you place an order, every brand ships their product directly to you. If you place an order with multiple brands, you will receive a separate shipment from each brand.

When you place an order on Hello Bluebyrd, every brand ships their product directly to you and timelines can vary. In general, orders should ship within 1-3 business days of receipt and arrive to you within 5-10 business days.  If you place an order with multiple brands, you will receive your items in separate shipments. Particular items may be custom or have longer lead times, as noted on the product pages.

You will also be sent a shipping confirmation email with your tracking number once your order is ready to be shipped.  Note that because we are a marketplace, if your order includes items from various brands, you will receive multiple shipping emails with different tracking numbers as each brand will ship their items directly to you.

Domestic ground shipping is FREE for all orders in the contiguous US. The item(s) being ordered must be able to ship via traditional ground shipping for this promotion to apply. Orders that do not ship via domestic ground shipping (expedited orders, large parcel items, medium parcel items, freight delivery, and items that ship from outside of the United States) may include a small fee.

If your tracking number states that your package was delivered but you are not able to locate the package on your property, we are happy to help! Before reaching out to us though, please review the list below for helpful tips:

• Confirm the address on the order is accurate
• Check the tracking number to confirm that the package was delivered to your address and not a nearby Access Point.
• Confirm that there are no activity log updates on the tracking number that state the item was returned to the sender.
• If you live in a house, check around your property thoroughly. Couriers will occasionally leave items in a discreet area to minimize the risk of package theft. It is often also helpful to check with neighbors.  Please also check your mailbox as small items are sometimes left there.
• If you live in a building with a concierge/mail room, confirm with them that they do not have it.

If you are still unable to locate the package after completing the above checks, please reach out to support@hellobluebyrd.com noting that after completing these checks, you are still unable to locate the package. Please be sure to include your order number and the tracking number of the shipment that is missing. We will be happy to help!

Please reach out to us within 15 days of the item being marked delivered. While we are happy to assist with all loss claims, regardless of when they were filed, we cannot guarantee refunds or replacements for claims filed more than 15 days after the package was marked delivered.

We want you to love what you purchase, and if you don’t, we are happy to accept returns for eligible items within 15 days of delivery. Item(s) must be:

• In its original, undamaged, unused condition and in its original packaging

Non-returnable items include:

• Items that have been worn, washed, assembled, or otherwise fully unpackaged
• Items marked as Final Sale
• Items that do not include their attached original tag
• Items with damaged packaging (excludes damages from shipping) or items missing original packaging
• Personalized, monogrammed or customized items
• Swimwear that has been used or worn or is missing the sanitary liner and/or tags
• Gift cards
• Bundled items (unless the entire bundle is returned)
• Items that are opened in the event the applicable product page notes opened items are ineligible for a return

Unfortunately, no. Hello Bluebyrd is a marketplace of several brands. When you place an order, each individual brand ships directly from their warehouse to your door. Because of this, each return must be shipped back separately in its own box and with its own shipping label so it arrives at the correct warehouse.

In an effort to get refunds issued as quickly as possible, we are not offering exchanges at this time. If you are interested in a different size or color, we recommend purchasing the correct item right away and returning your original item.

To initiate a return, please email us at returns@hellobluebyrd.com and provide your order number and the items you wish to return.

Upon receipt, your refund will be processed to your original payment method within 5-7 business days and can take 7-10 business days to post depending on the speed of your bank or payment method. Please note: Your refund will only reflect the amount you paid after any promotions or discounts. Shipping and handling fees will not be refunded.

Shipping fees cannot be refunded unless your purchase arrived damaged or defective. In order to waive that shipping fee, the damaged or defective item must be returned to Hello Bluebyrd.

We will provide a prepaid label and applicable original and return shipping costs will be deducted from your return as well as duties and taxes if applicable. The return shipping costs can vary depending on the location of the return, size and weight of the item and selected return method. In addition, any original shipping costs as well as any delivery shipping fees or service charges collected on the order will not be refunded. This includes upgraded shipping charges (expedited, etc.).

Note: If an order is returned to us because you refused delivery or the address associated with the order was inaccurate or undeliverable, we will charge the appropriate return costs and they will be deducted from your refund.

Due to our marketplace model, we cannot guarantee any cancellations or changes once your order has been completed, but we are sometimes able to make changes to orders that have not yet been shipped and will do our best if it is possible. Orders that have already shipped cannot be changed or canceled. If your order has already been dispatched, our support team will be happy to set up a return for you. Please note that we will not be able to accept a return for any items marked as Final Sale. If you want to cancel or make changes to your order, please reach out to our support team at support@hellobluebyrd.com