Shipping and Returns

Shipping

When you place an order on Hello Bluebyrd, every brand ships their product directly to you and timelines can vary. In general, orders should ship within 1-3 business days of receipt and arrive to you within 5-10 business days.  If you place an order with multiple brands, you will receive your items in separate shipments.  Particular items may be custom or have longer lead times, as noted on the product pages.

Hello Bluebyrd is pleased to offer FREE SHIPPING on all orders to the contiguous U.S. states. The item(s) being ordered all must be able to ship via traditional ground shipping for this promotion to apply. Orders that do not ship via domestic ground shipping (expedited orders, large parcel items, medium parcel items, freight delivery, and items that ship from outside of the United States) may include an additional fee.

Items meeting a specified weight/dimension criteria will ship via freight service - the carrier will contact you to schedule a delivery.

Returns

When you place an order on Hello Bluebyrd, each brand ships directly from their warehouse, storefront, or boutique to your door. Because of this, each return must be shipped back separately in its own box and with its own shipping label so it arrives at the correct return location.

15 day return policy

We want you to love what you purchase, and if you don’t, we are happy to accept returns for eligible items within 15 days of delivery. Item(s) must be:

  • In its original, undamaged, unused condition and in its original packaging

Non-returnable items include:

  • Items that have been worn, washed, assembled, or otherwise fully unpackaged
  • Items marked as Final Sale
  • Items that do not include their attached original tag
  • Items with damaged packaging (excludes damages from shipping) or items missing original packaging
  • Personalized, monogrammed or customized items
  • Swimwear that has been used or worn or is missing the sanitary liner and/or tags
  • Gift cards
  • Bundled items (unless the entire bundle is returned)
  • Items that are opened in the event the applicable product page notes opened items are ineligible for a return

To initiate a return, please email us at returns@hellobluebyrd.com with your order number and the item(s) you wish to return.

Return Shipping Fee

We will provide a prepaid label and applicable return shipping costs will be deducted from your return as well as duties and taxes if applicable. The return shipping costs can vary depending on the location of the return, size and weight of the item and selected return method. In addition, any original shipping costs as well as any delivery shipping fees or service charges collected on the order will not be refunded. This includes upgraded shipping charges (expedited, etc.).

Note: If an order is returned to us because you refused delivery or the address associated with the order was inaccurate or undeliverable, we will charge the appropriate return costs and they will be deducted from your refund.

Refund Timing

Upon receipt, your refund will be processed to your original payment method within 5-7 business days and can take 7-10 business days to post depending on the speed of your bank or payment method. Please note: Your refund will only reflect the amount you paid after any promotions or discounts. Shipping and handling fees will not be refunded.

ADDITIONAL EXCEPTIONS TO THIS POLICY MAY APPLY

Please be sure to check the shipping and returns section on each product page for the product that you are ordering.  As each brand ships their product directly to you, some may have specific exclusions or exceptions to this general return policy that apply and are noted on the relevant product pages.